Assistant Vice President of Operations | Greenbelt, MD, USA | In-Office

Transit Employees Federal Credit Union (TEFCU) • Full-time • Greenbelt, MD, US • $70k - $85k / year • 1d ago

KEY RESPONSIBILITIES

Member Services & Branch Operations
• Oversee daily branch readiness, security, maintenance, and cash management. • Supervise, train, and coach staff; set expectations and monitor performance. • Ensure accurate processing and balancing of all transactions. • Deliver and support full-service member assistance (accounts, transactions, inquiries, digital banking). • Promote products and services; support member education and cross-selling. • Conduct meetings, audits, reporting, and quality control reviews. • Maintain compliance with policies, regulations, and documentation standards. • Collaborate with departments, support audits/exams, and manage branch reporting. • Handle escalated member issues and maintain strong member relationships.

Lending
• Originate and process loans, ensuring accuracy, completeness, and compliance. • Interview applicants, explain options, and recommend appropriate products. • Approve, deny, or escalate loans within authority limits. • Maintain loan documentation and perform servicing tasks (adjustments, payoffs, updates). • Monitor reports and ensure adherence to lending policies and regulatory requirements.

Operations & Strategy
• Manage budgets and improve operational efficiency. • Support branch development, projects, and vendor coordination. • Identify process improvements and implement new products/services. • Assist with marketing initiatives, communications, and branding efforts. • Ensure all materials and systems reflect current policies and offerings.